1. Introduction
These Terms & Conditions ("Agreement") govern the provision of digital services ("Services") by Raptor Technologies ("Agency," "we," "us," or "our") to the client ("Client," "you," or "your"). By engaging our services, you agree to be bound by these terms.
2. Scope of Services
We will provide the services described in your proposal, quotation, or statement of work. Any changes must be agreed upon in writing by both parties.
3. Payment Terms
All fees must be paid as outlined in your invoice. Payment is required before the commencement of work unless otherwise specified in writing.
4. No Refund Policy
ALL PAYMENTS ARE NON-REFUNDABLE.
Due to the nature of our services, including the allocation of time and resources upon commencement, no refunds will be issued under any circumstances, including but not limited to:
- Client's change of mind
- Dissatisfaction with the services
- Project termination by the Client for any reason
By engaging with Raptor Technologies, you expressly acknowledge and accept this No Refund policy.
5. Intellectual Property
Unless otherwise agreed in writing, Raptor Technologies retains all intellectual property rights in any frameworks, tools, libraries, architectures, methodologies, or other reusable components created or used during the provision of services.
The Client is granted a perpetual, non-exclusive, non-transferable, and irrevocable license to use and exploit the deliverables for its own business purposes. The Client may not reproduce, resell, sublicense, or use the underlying architecture, frameworks, or methodologies for commercial projects beyond their own use without express written permission from Raptor Technologies.
Full ownership of custom final deliverables (such as website content, specific code, or graphics created exclusively for the Client) may be transferred to the Client upon final payment, as explicitly specified in a written agreement or statement of work.
6. Limitation of Liability
To the maximum extent permitted by Mexican law, Raptor Technologies shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services.
7. Termination
Either party may terminate the agreement by giving written notice. In the event of termination, all work completed up to the termination date must be paid for and is non-refundable.
8. Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of Mexico. Any disputes will be subject to the exclusive jurisdiction of the courts in San Pedro Garza García, Nuevo León, Mexico.
9. Acceptance
By engaging our services and making payment, you confirm that you have read, understood, and accepted these Terms & Conditions.