1. Introduction
Raptor Technologies ("we," "us," "our," or the "Agency") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and disclose information when you interact with our agency, website, or services.
2. Information We Collect
We may collect and process the following types of personal data:
- Name, company name, and contact details (email address, phone number, business address)
- Billing information and payment data (processed securely through third-party providers)
- Project information, correspondence, and any files or materials you provide
- Website usage data collected via cookies or analytics tools
3. Purpose of Data Collection
We use your personal data for the following purposes:
- To communicate with clients, respond to inquiries, and deliver agreed services
- To process billing, invoicing, and payments
- To improve our website, offerings, and customer experience
- To comply with legal obligations and resolve disputes
4. How We Share Information
Your personal data may only be shared in these circumstances:
- With trusted service providers (e.g., payment processors, hosting, or analytics providers) as needed to perform our business functions
- Where required by law, regulation, or legal process
- With your express consent
5. Data Security
We implement appropriate technical and organizational measures to secure your data and protect it against unauthorized access, loss, destruction, or alteration.
6. Data Retention
Personal data will be retained only as long as necessary to fulfill the purposes outlined above, comply with legal requirements, or resolve disputes.
7. International Transfers
If data is transferred outside of Mexico, we ensure adequate safeguards are in place to protect your privacy rights in accordance with applicable law.
8. Your Rights
Under Mexican law, you have the right to:
- Access your personal data held by us
- Rectify or update any inaccurate or incomplete data
- Cancel or delete your data ("derecho de cancelación")
- Object to the processing of your data ("derecho de oposición")
To exercise these rights, contact us at the address below.
9. Cookies
Our website may use cookies or similar technologies to enhance user experience and analyze website performance. You can control cookie settings through your browser preferences.
10. Updates to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with an updated revision date.
11. Contact Us
If you have any questions or wish to exercise your privacy rights, please contact us at:
Raptor Technologies
Calle Uxmal 171
Valle de San Ángel Sector Mexicano
66290 San Pedro Garza García, N.L., Mexico
victor@raptorai.dev